Screen freezing

[Songvessel]

What's the resolve to ending screen from freezing

[RN]

Hey @Songvessel could be a number of things! Suggest checking out the following KBs on Troubleshooting Video Issues and let me know if any of those suggestions help! 

[thias]

Hallo, after todays last automatic update of the client to Version: 5.13.3 (11494), my video is freezing to, and video is showing green/white lines. I work on an HP notebook Window 10 prof.
We had on Sunday in a groupmeeting one participant with the same symptomes - he neede to leave the computer an participate from the mobile.
I need a fast solution - I checked already  Troubleshooting Video Issues.
best thias

[RN]

Hey @thias 5.13.4 is out, try updating or Uninstalling and reinstalling the Zoom application