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Screen flickering partially

JoelK
Newcomer
Newcomer

‎2024-05-13 02:52 AM

Since a month or 2 ago, my external screen turns black and flickers only when I use Zoom. The Zoom video (on the external screen also) is stable. It is everything else that flickers. This tells me that is it not the screen connection.

Also my internal screen (laptop) is stable.

I use my computer a lot and it only happens with Zoom. The problem is that I can't see my notes since they keep blacking out.

I have updated to the latest version of Zoom Workplace. No improvement.

Topics:
5 REPLIES 5

BR-Techtogether
Newcomer
Newcomer

‎2024-05-16 10:25 AM

Have had similar issues with client group - the active speaker / trainer content remains but the whole background flickers black.  They were all using one type of laptop Thinkpad T490 with Intel graphics.  All up to date on Zoom, drivers, etc.

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JoelK
Newcomer
Newcomer

‎2024-05-23 04:11 AM

Thanks for the feedback. I still struggle with the problem. I seem to have the latest drivers, latest updates on everything. My internet connecting is perfect (fiber optic).  I have a Dell Inspirion 5570 with SSD. I have used Zoom for years and only have problems with it recently.

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RyanMorris
Newcomer
Newcomer

‎2024-06-04 03:15 AM - edited ‎2024-06-18 10:32 PM

Is everything good now? 

Spoiler
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JoelK
Newcomer
Newcomer
In response to RyanMorris

‎2024-06-12 01:46 AM

Thanks for asking :). It has continued a while...and then: It has not been doing it in the last few days. Yes!! I noticed that Zoom updated their software. It could be that it was a bug with the Zoom software and my specific configuration.  If that was the case, the Zoom update may have fixed the problem. I'll be watching and posting again if it comes back.

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OStebbins
Newcomer
Newcomer

‎2025-02-12 06:44 AM - edited ‎2025-02-14 08:06 AM

Thank you for your case, Joel! I faced a similar problem.

Spoiler

That’s frustrating! It sounds like a compatibility issue between Zoom and your external display. Have you tried adjusting the hardware acceleration settings in Zoom? Disabling it might help. Speaking of tech solutions, I came across an interesting  MVP app development solution company recently. Maybe updating graphics drivers could also solve the issue

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