Screen Sharing video is black

[dylanmcl]

When I share my screen during a meeting and play a video, the screen for both myself and any other participant in the meeting is black. We have the sound for the video but no picture.

[ChrisO]

Hi dylanmcl,

This has been an issue with Nvidia graphics cards in the past. If your pc has an Nvidia card you can try the solution in this video https://www.youtube.com/watch?v=SJPobR-R3p4.