Screen Share Issue with Zoom 5.17.10/5.17.11 on MacOS

Forum|Forum|1 year ago
March 25, 2024
13 replies
0 views

When I share my screen with Zoom 5.17.10/5.17.11 on MacOS, shortly after screen share starts, my screen freezes.

I have a Macbook Pro with MacOS Sonoma 14.4, connected to a DisplayLink dock with two 4k monitors.

The Macbook is in clamshell mode when this happens and the only way to unfreeze the screens is to unplug the DisplayLink dock. The Macbook screen when opened is not frozen.

This issue started with Zoom version 5.17.10/5.17.11.

Has anyone else seen this issue?

Screen sharing

Show previous replies

A

aardWolf

Newcomer

The two options that have been working for me are:

1. Use the web version of the Zoom client

or

2. Use the full version of the Zoom client, but revert the DisplayLink software to version 1.9

D

DY24

Newcomer

Thanks! I opened a ticket with Zoom support and they replied that it is a known issue that they were working on with Apple. They provided this work around:

While the bug with Apple is being investigated, as a workaround, if you could please access the Settings page of your Zoom Workplace Application -> Go to Share Screen -> Advanced -> Screen Capture Mode -> Select Advanced capture with Window filtering.

B

bj_1224

Newcomer

I have reported this issue so many times and am glad to finally know I'm not going crazy. Worked with both Zoom and DisplayLink to try and figure it out, but narrowed it down to Zoom since I have no issues sharing my screen on Slack. Thanks all for the updates and workarounds that you have been able to provide. Looking forward to the next updates with solutions 🤞

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