Screen Glitch while screensharing when toolbar or video goes on the side | Community
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C
Newcomer
Cavy
Newcomer
October 11, 2023
Solved

Screen Glitch while screensharing when toolbar or video goes on the side

  • October 11, 2023
  • 1 reply
  • 1 view

Hi there, 

I have noted that my screen glitches on my side during screen sharing IF the toolbar or video goes to the side of the screen. If I keep the toolbar and video away from the sides then there is no problem. However, with the latest update, the toolbar automatically starts off on the side. It is not a little glitch - half of my screen goes black and the other half becomes quite pixelated and blurry. If I stop screen sharing I can see my whole screen again but the "blurriness and pixelated" effect remains and then my screen flashes randomly. I then have to restart my laptop for it to be ok. I have a Dell Core i7, 10th gen, and Windows 10. Zoom version 5.16.2. Any suggestions out there?  Many thanks 🙂

Best answer by rn-zm

Hey @Cavy welcome to the community! Could you try changing your screen capture mode to 'secure share with window filtering'? To access these settings, from the Zoom desktop settings > click on 'screen share' > Advanced > screen capture mode to 'secure share with window filtering'. Once you've changed the screen capture mode, please try to re-create the issue and see if you're experiencing the same. 

1 reply

R
Community Manager
rn-zmAnswer
Community Manager
October 17, 2023

Hey @Cavy welcome to the community! Could you try changing your screen capture mode to 'secure share with window filtering'? To access these settings, from the Zoom desktop settings > click on 'screen share' > Advanced > screen capture mode to 'secure share with window filtering'. Once you've changed the screen capture mode, please try to re-create the issue and see if you're experiencing the same. 

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