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Reidy1971
Newcomer
August 18, 2021
Question

Screen Freezing

  • August 18, 2021
  • 8 replies
  • 0 views

Recently whilst hosting Zoom calls within a minute or so the person I am talking to freezes on my screen but their audio continues.

I record the chats for a Podcast I do and when I play back the recording they are fine and not frozen, its driving me mad as the whole point is interaction on screen and its not working

Please help me solve this!!

      8 replies

      S
      Newcomer
      Savpas131_SAP
      Newcomer
      August 18, 2021

      Hi @Reidy1971, I think it is a slow internet issue. 

      R
      Newcomer
      Reidy1971Author
      Newcomer
      August 19, 2021

      No definitely not as Teams works fine and Zoom was fine until two weeks ago....

      J
      Newcomer
      JLR10422
      Newcomer
      August 19, 2021

      not sure if my comment came through, apologies if repeated...

      having the same issue as of the last 2 weeks. not an internet issue because google meets is working just fine.

      hard to have sessions when having to minimize and maximize the screen every 30 seconds

       

        C
        Newcomer
        cstreet
        Newcomer
        August 20, 2021

        Exactly the same problem: In 1-on-1 chats after 20 seconds or so the other person freezes. This is resolved by altering the dimensions of the Zoom app, which is very frustrating!

        C
        Newcomer
        chiovaldez
        Newcomer
        August 25, 2021

        Same problem.  Still can't find solution about this.  What I do is I share screen, to unfreeze the video.

          J
          Newcomer
          JulieNicolette1
          Newcomer
          August 31, 2021

          I have had the same issue since the beginning of August 2021 and have yet to find a solution - not a problem before then

           

            S
            Newcomer
            susanklein651
            Newcomer
            September 13, 2021

            Did you get an answer? I have the same problem!

              C
              Newcomer
              cstreet
              Newcomer
              September 13, 2021

              Zoom have released update which solves the problem. It was an issue with AMD processors in some PC.

               

              Chris

              B
              Newcomer
              Braian_Mercado
              Newcomer
              November 20, 2021

              hi i have the same problem, only i can't do anything in the meeting and i have to clase the application and re-enter, but you know what update it is, because i have an AMD processor

               

              P
              Newcomer
              ProfeLinda12
              Newcomer
              February 2, 2023

              I'm trying to teach and my screen is freezing! Did not happen before! No, I don't have too many programs open. No, I don't have too many students. Yes, I have restarted my computer. Yes, I have updated my Zoom. HELP FAST PLEASE!

               

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