Scheduling: “Request failed with status code 401.”

I tried two ways to reschedule a meeting with an individual attendee. First, I did a rescheduling—just as I had successfully done two weeks ago. But this time I got a “Request failed with status code 401” notification. Then I tried to simply do a new appointment for the given date. That failed too—“status code 401.”

One other annoying problem was that when I tried to use Zoom’s chat support (“Zoe, Zoom’s virtual agent for technical support and Billing”), not only didn’t I find the help I needed, but the chatbox stays one the screen—even when I reboot—and partly obscures the view. I can't get rid of it.

But the crucial issue is getting my new appointment set up by Wednesday morning, June 14.

I’d much appreciate help on this.

Thanks,

Steve A. (“stadvo”)