Says my device does not support virtual backgrounds or blurr, but when I look up the requirements... | Community
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Newcomer
SteveW68
Newcomer
August 31, 2021
Solved

Says my device does not support virtual backgrounds or blurr, but when I look up the requirements...

  • August 31, 2021
  • 18 replies
  • 3 views

My device appears to have the requirements for virtual backgrounds or blurr but Zoom tells me it doesn't. I looked them up. What can I do now?

      Best answer by rn-zm

      Hi @SteveW68 it's been some time since you've posted this discussion! Just need specs of your device to ensure you meet the requirements from our KB on  virtual background system requirements

      18 replies

      Bort
      Employee
      Bort
      Employee
      September 1, 2021

      Hi @SteveW68 

      Well, can you provide your system specifications, so that we can double-check that you meet the system requirements for Virtual Background? 

        D
        Newcomer
        D_roy
        Newcomer
        September 23, 2021

        I have the same problem and says doesnt support virtual background.  I have HP laptop Intel(R) Core(TM) i5-2540M CPU @ 2.60GHz 2.60 GHz with 4 GB Mem/ 500GB HDD , x64 processing

        Can anyone help to fix this??

        Bort
        Employee
        Bort
        Employee
        September 23, 2021

        Your processor is what is not meeting the system requirements. Your processor is a 2nd generation i5 processor with 2 cores. The virtual background system requirements state you must have at least a 3rd generation i5 processor with 2 cores. 

          H
          Newcomer
          Hammer4
          Newcomer
          February 16, 2022

          I get the same error and my processor meets the requirement

           

          Intel(R) Core(TM) i7-2600 CPU @3.40GHz, 3401 Mhz, 4 Cores(s), 8 Logical Processor(s).

           

          Any idea why it wouldn't work?

            R
            Community Manager
            rn-zmAnswer
            Community Manager
            March 14, 2022

            Hi @SteveW68 it's been some time since you've posted this discussion! Just need specs of your device to ensure you meet the requirements from our KB on  virtual background system requirements

            D
            Newcomer
            djweaver55
            Newcomer
            April 24, 2023

            I want to purchase a new computer just for Zoom, and I want to use a blurred background without a green screen, and I'm looking not to spend too much.  I'm attaching my specs for one that I'm looking.  Does this fit the specification which I would need?

             

            BrandDell
            SeriesDell Latitude 7280 Laptop
            Screen Size12.5 Inches
            ColorBlack
            Hard Disk Size512 GB
            CPU ModelCore i5
            Ram Memory Installed Size16 GB
            Operating SystemWindows 10 Pro
            Card DescriptionIntegrated
            Graphics CoprocessorIntel HD Graphics
             See more

            About this item

            • ★【 PROCESSOR 】 Intel Core i5-6300U (Dual Core, up to 2.8GHz, 4MB Cache, 6W)
            • ★【 SPECIFICATIONS 】16 GB DDR4 Memory / 512 GB M.2 Solid State Drive for very Fast Performance and boot within seconds.
            • ★【 ABOUT THIS ITEM 】 12.5 Inch HD (1366 x 768) Non-Touch, Web Camera on the front, Headphone, Intel HD Graphics, Wi-Fi & Bluetooth, HDMI, USB 3.0, Type C Port, SD Card Reader, Windows 10 Professional (64 Bit)
            • ★【MICROSOFT WINDOWS 10 LATEST RELEASE】 A brand new installation of the latest Microsoft Windows 10 Operating System, free of bloatware commonly installed from other manufacturers.
            • ★【CUSTOM TAILORED FOR A SECURE START】 Configured to tackle all the most commonly needed tasks right out of the box. NO Dell Warranty All Renewed computers are backed by a 90-day seller Refurbished warranty.› See more product details
              D
              Newcomer
              DHV101
              Newcomer
              March 28, 2022

              Hi Steve,

              Mine is Intel(R) Pentium(R) Gold 7505 @ 2.00GHz 2.00 GHz; and I am experiecing same problem...any reason why?

              E
              Newcomer
              eleanorgrace
              Newcomer
              August 10, 2022

              Hi @Bort and @RN52_2 ,

               

              I get the same issue.  Here's my computer specs:

               

              AMD A8-9600 RADEON R7, 10 COMPUTE CORES 4C+6G  3.10 GHz with 8GB RAM.

               

              What could be the other reason?  Appreciate your comments or recommendations.

               

              Thanks,

               

              Eleanor

              Bort
              Employee
              Bort
              Employee
              August 10, 2022

              Hi @eleanorgrace 


              As far as I can tell, the specs for the AMD A8-9600 Radeon R7 show only 4 cores, which is not sufficient  for image without a green screen or blurred background. 

                E
                Newcomer
                eleanorgrace
                Newcomer
                August 10, 2022

                Thanks @Bort for the reply.

                 

                Appreciate it.  

                A
                Newcomer
                AKate
                Newcomer
                September 12, 2022

                Hi @Bort and @RN52_2 

                My system is  AMD Ryzen 3 PRO 2300U w/ Radeon Vega Mobile Gfx 2.00 GHz.

                 

                I am assuming it doesn't work for Image Only without Green Screen but it works for  image only with green screen.  

                 

                For Video Background without green screen, it looks like it's listed but I can't select any of those.  Did I misinterpret the requirements? 

                 

                Kate 

                F
                Newcomer
                Franswahili
                Newcomer
                September 29, 2022

                Mine is also saying not supported.   Here are my specs:

                Intel(R) Celeron(R) G5905T CPU @ 3.30GHz 3.20 GHz

                 

                Bort
                Employee
                Bort
                Employee
                September 29, 2022

                Hi @Franswahili 

                Unfortunately, the Celeron line of Intel processors all seem to be below the system requirements for virtual backgrounds. Intel processors are supported from the Intel Core i3 product line and higher. 

                  L
                  Newcomer
                  llsparxll
                  Newcomer
                  October 27, 2023

                  No they ain't, you yourself have said it must me i5 and above

                    J
                    Newcomer
                    jskees9
                    Newcomer
                    October 17, 2022

                    Hello! I am getting the same error. However, I have an i5 processor. Here are my specs

                    2.6 GHz Dual Core Intel Core i5

                    16 GB 1600 MHz DDR3

                    Intel Iris 1536 MB

                    Its a Late 2013 Macbook running 10.15

                    M
                    Newcomer
                    mweaver289
                    Newcomer
                    October 19, 2022

                    Hello.  I have the following processor etc. and it is not allowing me to do a virtual background.

                    AMD A10-8700P Radeon R6, 10 Compute Cores 4C+6G 1.8 GHz (0 processors)

                    PC Laptop-DEQGNG87

                    Windows 10 Home

                    OS Build 14393.2214

                    RAM 8.00 GB

                    64-Bit

                     

                    Please let me know why it will not allow the virtual background.  Thanks.

                     

                     

                    E
                    Newcomer
                    efraguzskmx
                    Newcomer
                    April 4, 2023

                    Where are the zoom developers? 

                    They should fix these issues! 
                    It does not make sense; I can use my laptop for full resolution gaming but not for zoom??? Seriously!?


                    Here are the spect of my laptop.
                    Processor
                    1x AMD Ryzen 3 2200U Processor(AMDRyzen3 2200U)
                    Memory
                    1x 8 GB DDR4-2400
                    1x 4 GBDDR42400
                    Operating System
                    Windows 11 Home 64 
                    Hard Drive
                    1xTB SSD
                    Wireless Network
                    1x Bluetooth® 4.1; Lenovo Wireless AC
                    Ports
                    1x Combo Audio Jack; 1 USB 3.1(Type C); 2 USB 3.0; 4-in-1 SD-Card Reader (SD
                    MMC
                    SDHC
                    SDXC); HDMI 2.0
                    Camera
                    1x 720P
                    Graphics
                    1x Integrated AMD
                    Monitor
                    15.6 1366x768

                      R
                      Community Manager
                      rn-zm
                      Community Manager
                      April 4, 2023

                      Hey @efraguzskmx your CPU is a Ryzen 3 which is equivalent to an intel 3 processor which is not supported; therefore, you will need (in your case) a Ryzen 5,7 or Intel i5, i7.

                       

                      Please see the Knowledge Base Article on Zoom Virtual Background system requirements for more info. Thanks!

                        L
                        Newcomer
                        llsparxll
                        Newcomer
                        October 27, 2023

                        So why does a HP Stream 11 run the Virtual Backgrounds then??? Nowhere near the processing or graphics power of that system but it runs it. Easily.  How does that work????

                         

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