Samsung Tablet S7 FE Start a Meeting Not Responding

[ronmann]

I recently installed the Zoom Mobile app on a new Samsung Tablet S7 FE running Android 13. It opens fine, though when I select Start a Meeting the app just hangs and a popup appears that says "Zoom is not responding" with the options to "Close app", "Wait", or "Send feedback." Selecting wait only gives the same popup eventually. I have uninstalled and reinstalled it, permissions for the mic and camera are turned on, and I've cleared the cache and data. 

Any suggestions?

[Ron15]

Hey, Zoom. Why didn't you answer this question? I have a Galaxy tab S7 and it doesn't seem to wanna function with Zoom. Now let's get some help here, please.

[gmoe]

I have the same issue

[MGSR]

Hello there!

I'm sorry for the late response and welcome to the Zoom Community! 

Please try these troubleshooting steps.

• Attempt to start your video by tapping Video. 
  • Switch between the front camera and the back camera by tapping Switch Camera.
• Check if any other applications are already using the camera.
  • Open recent applications.
    Note: How to open this varies by devices. On some devices you can hold down the home button, while others have a recent applications key.
  • Swipe right to close any applications that are using the camera.
• Check that Zoom has permissions for the camera.
  1. Open the device Settings.
  2. Tap Applications or Apps.
  3. Tap Zoom.
  4. Tap Permissions.
  5. If it does not list access to take pictures and videos or Camera, tap the option and change the permission from Deny to Allow. 
     Note: Android settings vary between manufacturers and service providers, so these instructions may not exactly match your device. 
• Uninstall and reinstall the Zoom app. 
  1. Open your device Settings.
  2. Tap Applications.
  3. Tap Zoom.
  4. Tap Uninstall.
  5. Confirm Uninstall.
  6. Open the Google Play Store.
  7. Search for Zoom Cloud Meetings.
  8. Tap Install.
  9. Restart your Android device.

[madbrain]

Your guidance was very clear and helpful. I appreciate the support and assistance you've provided. Thanks again!