Samsung Galazy Bud 3 Pro has a mic issue when working with Zoom on mobile

[Flast1234]

I bought my original Bud Pro 3 from Bestbuy website. I paired it with my Samsung Galaxy 24+ (software updated to current version, I have automatic update turned on).

The bud is good except that when I use it for Zoom meeting (on my phone), the mic doesn't work. Meaning, no one could hear what I say. When I change to my old JBL headset, everything works fine - both mic and speaker are functioning. I can participate in the zoom meeting as usual. Moreover, I've been using Zoom on my phone for many years without any problems (using other headsets)

I've tested the Bud Pro 3 mic with the voice recorder that comes with the phone. It works fine too so there is no hardware issues with the bud. I also have no problems using it in normal phone call (voice network) and whatsapp call (mobile data)

Last but not least, I've reset the ear bud several times and the issue remains. 

I've contacted Samsung and they've sent me another pair of the Bud Pro 3, the same issue remains. They believe this is a Zoom mobile specific software issues. 

Some other users have reported similar issues with Zoom on PC and the solution is to turn off "Spatial sound". Unfortunately, there isn't much audio settings I could adjust on the zoom mobile. 

This is a Zoom mobile specific issues. I've tried using the Bud with Zoom on  my Win11 notebook PC and it works fine. 

[UbaydahMI]

Same here. It's incredibly frustrating.