Samsung Galazy Bud 3 Pro has a mic issue when working with Zoom on mobile

[Flast1234]

I bought my original Bud Pro 3 from Bestbuy website. I paired it with my Samsung Galaxy 24+ (software updated to current version, I have automatic update turned on).

The bud is good except that when I use it for Zoom meeting (on my phone), the mic doesn't work. Meaning, no one could hear what I say. When I change to my old JBL headset, everything works fine - both mic and speaker are functioning. I can participate in the zoom meeting as usual. Moreover, I've been using Zoom on my phone for many years without any problems (using other headsets)

I've tested the Bud Pro 3 mic with the voice recorder that comes with the phone. It works fine too so there is no hardware issues with the bud. I also have no problems using it in normal phone call (voice network) and whatsapp call (mobile data)

Last but not least, I've reset the ear bud several times and the issue remains. 

I've contacted Samsung and they've sent me another pair of the Bud Pro 3, the same issue remains. They believe this is a Zoom mobile specific software issues. 

Some other users have reported similar issues with Zoom on PC and the solution is to turn off "Spatial sound". Unfortunately, there isn't much audio settings I could adjust on the zoom mobile. 

This is a Zoom mobile specific issues. I've tried using the Bud with Zoom on  my Win11 notebook PC and it works fine. 

[UbaydahMI]

Same here. It's incredibly frustrating.

[Flast1234]

There is NO response from ZOOM in over 5 weeks. I've seen other similar post getting a reply within a week. 

[fragapanagos]

I have this issue too with Galaxy Buds 3 Pro with Samsung Galaxy S24  -- audio input to the Zoom app seems to be broken.

A solution that has been working for me is to start the meeting without the buds connected and then connect to the buds.

Or if I am already connected to the buds when the meeting starts, disconnecting and then reconnecting the buds seems to work.

I also have a pair of Airpods Pro 2, which do not have this issue with audio input.

[ghaithsattout]

same here, when i choose the mic to be from the buds 3 pro, the buds make one weird peep sound (almost like a heart beat) and the mic doesn't work 

[Vaibhavgupta]

Are there any zoom developers left who can debug and fix this issue?

[mattyb1]

Same issue for me with mic not working if I start the Zoom with the Samsung buds already in. Mic works fine on speaker or if I put buds away then re-connect. Could it be that Zoom can't access the buds microphone because some driver in the Samsung phone already has it in use?