Same Display Name for Multiple Participants

Forum|Forum|3 years ago
April 14, 2022
3 replies
0 views

For my organization, we hold monthly meetings/trainings for the community. We will set up the meeting on our Zoom which requires registration. Someone can purchase our training through our agency's website and once purchased they receive the registration Zoom link via pre-set-up email. We recently had a person purchase our training for 10 co-workers and the person received the registration link. That person distributed the link to their co-workers and each co-worker registered (with their individual contact information) separately. However, once the meeting started, instead of showing each person's name, it showed the person who originally received the link 10 times. I'm trying to figure out what the issue was. Was it an issue on my end or a Zoom issue? Does anyone have any thoughts?

Best answer by JepZoom

Based on the scenario that you mentioned, it seems that they use similar meeting link.

The registration for your meeting will work link this:

1. Participants need to register for your meeting.
2. After they register, they need to use the meeting link that they will receive when they register. (This meeting link should not be shared, otherwise, they will have the same name.)

So basically, each participant should use the meeting link that they will receive on their email after they register on your meeting and not share the meeting link.

J

JepZoomAnswer

Newcomer

Based on the scenario that you mentioned, it seems that they use similar meeting link.

The registration for your meeting will work link this:

1. Participants need to register for your meeting.
2. After they register, they need to use the meeting link that they will receive when they register. (This meeting link should not be shared, otherwise, they will have the same name.)

So basically, each participant should use the meeting link that they will receive on their email after they register on your meeting and not share the meeting link.

J

JepZoom

Newcomer

Just checking if my response solved your concern/question?

N

NYSPCCAuthor

Newcomer

Thank you @JepZoom. Your suggestions helped out with our issue. Thanks again!

C

CALPROTech

Newcomer

Same issue: Registration being completed, everyone used their own links, multiple entries had the same name as the first person in the waiting room. With over 100 participants registered this was a HUGE problem. Would appreciate a fix.

MGSR

Community Manager

Welcome to the Zoom Community, @CALPROTech! We're happy to have you with us! This issue occurs when users access the same link. If it happens again, please submit a ticket to our technical team using this link, and include the meeting ID, meeting date, and the links used by participants with the same display name.

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