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Newcomer
WisdomSoph
Newcomer
September 12, 2021
Question

Room recording audio and video out of syn

  • September 12, 2021
  • 1 reply
  • 0 views

Recently, when I do the zoom recording, my audio and video frustratingly out of syn. 

 

I am using Mac and using air pod pro to do the recording.  Is there a way to fix it?

    1 reply

    R
    Community Manager
    rn-zm
    Community Manager
    September 17, 2021

    Hi @WisdomSoph, within your Client Settings > Audio > are any of the following enabled - High-Fidelity music mode and Stereo Audio? These two settings do increase CPU utilization. Try disabling the two, create a test meeting and recording to see if that helps.

     

    Also, if you go into Video > Advanced > Try disabling 'Optimize Video Quality with de-noise and 'Use Hardware Acceleration for Receiving Video' to see if that helps as well. If you don't mind me asking are you recording to the Cloud or Locally recording? 

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