Retrieving a Video Recording from the Cloud for a non-profit Community.... | Community
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A
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AddieA
Newcomer
October 18, 2021
Question

Retrieving a Video Recording from the Cloud for a non-profit Community....

  • October 18, 2021
  • 1 reply
  • 0 views

Hello, 

We are trying to retrieve a Recording for our non-profit Organisation.  It was a Virtual Walk for Mental Health Month...unfortunately the Team Member used her private account not the paid Zoom account.

Can we pay a fee and retrieve it as a once off for our Team?

Thankyou

    1 reply

    Rupert
    Community Champion | Customer
    Rupert
    Community Champion | Customer
    October 18, 2021

    Hi @AddieA 

     

    If the meeting was hosted on a Basic (free) account, no Cloud Recording would have been made - nor would the option have been available.

     

    Free (basic) meetings can only be recorded locally - not in the cloud. 

     

    If you event was a walk, I am assuming it was done on a mobile device.

     

    Local recordings are not supported on mobile devices - only via the desktop client.

     

    A Cloud Recording can be initiated from a mobile device on a Paid account, but this would not have been available on a free/basic meeting.  

     

     

     

     

     

     

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