Retrieving Cloud Recordings on an expired account | Community
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R
Newcomer
Rev
Newcomer
September 27, 2021
Question

Retrieving Cloud Recordings on an expired account

  • September 27, 2021
  • 1 reply
  • 0 views

Hi, I previously had the paid version of Zoom. I cancelled it, but forgot to download the recordings on my local computer. I really need to access the recordings. How can I get Zoom to grant me access? Thank you

      1 reply

      Bort
      Employee
      Bort
      Employee
      September 27, 2021

      Hi there, 

      Unfortunately, you will need to upgrade to Pro again to gain access to your cloud recordings. 

        S
        Newcomer
        Staffing
        Newcomer
        June 28, 2024

        I cannot access my recordings and I just renewed my pro account. 
        How can I speak to a human being live by phone.

        These are very important recordings from funeral. Thank you!!!

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