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Retrieving Cloud Recordings on an expired account

kaveesha21
Newcomer
Newcomer

‎2021-10-10 09:23 PM - last edited on ‎2022-03-03 01:43 PM by Community Moderator | Employee

Hi, I previously had the paid version of Zoom. It was expired, but forgot to download the recordings on my cloud storage . I really need to access the recordings. I paid my all Invoices. How can I get Zoom to grant me access? Please give me a Solution for this Problem. Thank you

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4 REPLIES 4

Nafi
Community Champion | Zoom Partner
Community Champion | Zoom Partner

‎2021-10-11 12:27 AM

Hi @kaveesha21 

I think if the recording or your expired is still no more than 30d, it should can be recover please make sure u are at least in Pro license & check your recording trash. 

 

 

Hope it helps! please like and mark this as solution so whenever someone has the same question this content will help.


I am Zoom Enthusiast (Part of PT. Kayreach System, Indonesia Authorized Reseller, Certified Zoom Room, Zoom Phone, and Pro AV Integrator)

miawebinar
Newcomer
Newcomer
In response to Nafi

‎2024-04-01 01:21 AM

how about report? need to renew the Pro License as well?

 

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Bort
Zoom Employee
Zoom Employee

‎2021-10-11 08:49 AM

Your cloud recordings are still available, but you will need to re-subscribe to Zoom Pro to access those cloud recordings. 

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pmbabazi
Newcomer
Newcomer

‎2023-11-16 08:13 AM

One of the admins deleted my recordings before my account expired. Now i need to access them but i can not even see the trash icon. If i renew or resubscribe my account, will i have a chance to get my recordings.

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