Retrieving Cloud Recordings on an expired account | Community
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R
Newcomer
Rev
Newcomer
September 27, 2021
Question

Retrieving Cloud Recordings on an expired account

  • September 27, 2021
  • 1 reply
  • 0 views

Hi, I previously had the paid version of Zoom. I cancelled it, but forgot to download the recordings on my local computer. I really need to access the recordings. How can I get Zoom to grant me access? Thank you

      1 reply

      Bort
      Employee
      Bort
      Employee
      September 27, 2021

      Hi there, 

      Unfortunately, you will need to upgrade to Pro again to gain access to your cloud recordings. 

        S
        Newcomer
        Shterny
        Newcomer
        November 8, 2021

        Hi, can you please confirm that I will be able to access old recordings if I re-upgrade my account to Pro?
        What if my original account was with a business or organization, and now I am upgrading privately? Will I be able to access the recordings from when my account was under the organization I worked for?

        Bort
        Employee
        Bort
        Employee
        November 8, 2021

        That can get a bit complicated, as the profile with the recordings may still be a member of the former account. In general, if you are upgrading the exact same account back to Pro or higher, the cloud recordings should still be there. But if you created a new account with a new email, or recreated your old, deleted account with the same email, the cloud recordings are gone. 

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