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Reports: registration and use report are without names, only with an asterisk.

deacobra
Newcomer
Newcomer

‎2021-08-26 07:37 AM - last edited on ‎2022-03-21 09:33 AM by Community Moderator | Employee

I need help to understand what happenend with report zoom meeting.

 

I took the usage report and registration report to do a list of participants but when I donwload the file, in the local name and email appear only asterisk.

 

I need this report to send for my client with all the people that enter on the meeting.

 

Someone can help me.?

 

best regards

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Bort
Zoom Employee
Zoom Employee

‎2021-08-26 08:03 AM

Hi @deacobra 

This typically happens for healthcare related accounts that have enabled HIPAA compliance. Is your account set up as a healthcare account? 

ea3051
Newcomer
Newcomer

‎2022-06-14 05:31 AM

Yes that happens to my account and i do have a healthcare account. 

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