Removing OSB Camera from my list

Forum|Forum|4 years ago
February 24, 2022
2 replies
36 views

I am no longer using OSB so I have uninstalled it and the OSB virtual camera however the camera still shows up in my camera list in zoom. How do I delete it.

CarlaA

Community Manager

Hi @jswalters, I know it has been a while since you initially posted, and I apologize for just now seeing your post! I definitely want to make sure you receive assistance. It appears there is another post that outlines a similar issue: "How to remove cameras from drop down list from video camera setting in Zoom App." . I encourage you to review that post, and if the reply provides you with the assistance you are looking for, I encourage you to close this current discussion by marking this reply as the accepted solution. Users who view this post can then navigate to"How to remove cameras from drop down list from video camera setting in Zoom App." to find the similarly asked question and solution that you also found to be helpful.

Thank you!

Carla,
Zoom Community Team\

J

jshphilly

Newcomer

PLEASE help Windows users ! The posts you link to just work for Mac.

I have two old cameras that don't work, and a new one that works great -- but NOT in Zoom !

I cannot find a way to delete the two old cameras and get Zoom to recognize the new one.

Please help ! It should not be impossible !

Even if there is not an option in the Zoom app, surely there is a configuration file somewhere that holds this data. I am not afraid to hand-edit if necessary -- just need to know where to find the file, and what to change.

Thanks for your help.

CarlaA

Community Manager

Hi @jshphilly, sorry I hadn't gotten back to you sooner. Have you tried completely uninstalling the application using CleanZoom app, rebooting your device, and reinstalling the 64bit version of Zoom?

Carla,
Zoom Community Team