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Remove the annoying banner that my plan is expiring and to reactivate immediately after purchase

ACowie
Explorer
Explorer

I bought the zoom plan for a year and turned off auto renew (as many sneaky apps do this) and now every time i boot up up the zoom app or login to the web i am treated to an annoying banner that my plan is expiring and i need to reactivate. When i spend money for the whole year i don`t expect to be annoyed like this. Not even Amazon do this you get an email a few days before to remind you - you don`t get banners for the next 11 months.
If it was the last month of my sub i could get understand the banner but right from the start? it's not on.
I know what you`re thinking - just turn it back on until just before it renews but this is not the point but who knows if we'll even have a planet in 11 months time and they'll just laugh if you have auto renew on and forget.
If this annoys you friends please speak up

1 REPLY 1

MGSR
Community Moderator | Employee
Community Moderator | Employee

Hello @ACowie

We do apologize for the inconvenience. Kindly submit a ticket to our billing department to have this resolved. 
 


Mark
Zoom Community Team
Have you heard of Zoom AI Companion?