Remote control mouse moving but can't click - after recent update | Community
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K
Newcomer
KirstynO
Newcomer
May 17, 2022
Question

Remote control mouse moving but can't click - after recent update

  • May 17, 2022
  • 3 replies
  • 1 view

Hi there. A couple of our staff our having issues where they can share their screen and give remote control over but the participant can only move the mouse around. It won't allow them the click or select using the mouse. This has happened after the recent update. 

    3 replies

    crchan123
    Employee
    crchan123
    Employee
    July 13, 2022

    Hi @KirstynO! I know it has been a while since you initially posted, but I want to make sure you receive assistance. Are you still having this issue? If so, I'd love to help you get it resolved.

    S
    Newcomer
    SamHem
    Newcomer
    June 4, 2025

    Hello crchan 123, I am having this problem and need to solve it for my students. Usually they have no problem using their mice on remote control, but recently they cannot click on anything. They can move the mouse, but it will not click. Can you solve this problem for me. I use the remote feature with my students a lot.

     

    S
    Newcomer
    SamHem
    Newcomer
    June 4, 2025

    I have this issue as well. It is really frustrating. I have a lot of students and usually we use the remote control feature all the time, but now students mice cannot click on anything, only move around the screen.

    B
    Newcomer
    BK12
    Newcomer
    October 29, 2025

    I just began having this issue on my brand new laptop.  I do not have a problem on the old one.  Any suggestions?  I am also working with students, and need them to be able to interact with my screen.

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