Remote Control feature

[ckalb]

Hi! I am unable to give / request remote control of my screen like before. I have enabled the feature on the web portal but the "Remote" option no longer appears on my drop down menu. Help!!

[Jameswalter]

Sign in to the Zoom web portal.
In the navigation menu, click Settings.
Click the Meeting tab.
Verify that Remote Support is enabled.
If the setting is disabled, click the toggle to enable it. In the Enable "Remote support" pop-up windows, click Enable.

Regards,
John

[nagwaamin]

I did and still can not see it