Remote Control Stops working in Sierra Chart

[BradHouser]

I am an application developer. I do remote support, training, and configuration for clients using the Sierra Chart trading platform. Screen sharing with Remote Control is the number one reason I use Zoom, however it only works some of the time. I can control Windows, and other windows applications, but if the application is SierraChart_64.exe, I often can move the mouse but not click or type if in the app. 

I have seen times where it works if the user is already running the app when I connect. However, once the app is restarted, the remote control is lost. Sometimes, ending remote control from my end and requesting it helps, other times it does not. 

Is there something I need to do, or the client, when this happens? Is it a version issue? How do we check and update before or during the call? 

Or is it a bug, that doesn't get addressed, because of the few people it impacts? I have found a backup solution (Anyviewer) but I lose all the other features I rely on with Zoom. I feel like I am paying for a great tool, but it fails in the number one way I use it. 

While Zoom is a great tool for meetings, my priorities are less meeting-centric. In order of importance, my requirements are:

1. Screen Sharing with Remote Control
2. Audio
3. Recording the session

Not important: Video

Most of my clients are comfortable with Zoom. I do not want to switch platforms. I would really like this fixed before my next annual renewal. Or I will have to switch to TeamViewer.