Registered participants are being redirected to register again | Community
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J
Newcomer
JosephK
Newcomer
November 10, 2021
Question

Registered participants are being redirected to register again

  • November 10, 2021
  • 7 replies
  • 1 view

Hi,

I have hosted an event where I had a number of registered participants, who I approved were unable to join the meeting.  Every time they tried to use the ID and enter the password they were redirected to register.

I have tried this myself and ran into the same issue.  

What would be the cause of this?  It is disappointing as we could have had a larger turnout.

      7 replies

      Rupert
      Community Champion | Customer
      Rupert
      Community Champion | Customer
      November 10, 2021

      Hi @JosephK 

       

      If you are using registration, your participants must use their unique join-link sent in their registration confirmation email. This directs them to the meeting using their registration.

       

      If they use the plain Meeting ID and passcode, Zoom will treat them as a new participant - and prompt them to register.

       

       

       

       

        J
        Newcomer
        JosephKAuthor
        Newcomer
        November 10, 2021

        Hi @Rupert 

        Thank you for your reply.  I know this myself and apparently, this was not the issue as they were using that link.

        N
        Newcomer
        NAMISCC
        Newcomer
        January 6, 2022

        I have had this same issue!

        JHC-Marketing
        Newcomer
        JHC-Marketing
        Newcomer
        February 22, 2022

        I had this issue the last time I hosted a webinar with close to 500 participants. Dozens of them had to reregister after clicking the unique join link Zoom sent them. I need to find a solution to this, because we can't have this happen again.

          J
          Newcomer
          joelexico
          Newcomer
          May 2, 2022

          Sorry!  I replied to the wrong post.

          P
          Newcomer
          PatriceWA
          Newcomer
          August 31, 2022

          We had this same problem today where everyone who had registered got a reminder email with their unique Zoom link and ALL who tried to get into the meeting clicking the zoom link were sent to the registration page. This is the first time I've had that problem. The last time I set up a meeting that required registration was 5 months ago so what has changed and how do I fix this. Those who have registered should NOT have to register again to click on their unique zoom hyperlink to get in the meeting. This meeting meets for 10 more weeks so I need to figure this out before next Tuesday, Sept. 6, 2022.

            R
            Community Manager
            rn-zm
            Community Manager
            May 1, 2023

            Hi @JosephK @PatriceWA @joelexico @JHC-Marketing @NAMISCC I believe there has been a fix to this issue. Can you please double-check to see if this issue is still occurring? 

             

            Suggest looking into the Knowledge Base Article on Zoom registrants stuck in loop to see if this resolved your issue. 

             

            Thanks and looking forward to your reply! 🙂

            JHC-Marketing
            Newcomer
            JHC-Marketing
            Newcomer
            May 4, 2023

            I haven't retested this, because I stopped requiring authentication to join. Since then, attendee complaints have been minimal. That said, forgoing join authentication has complicated/muddied attendance reporting post-session, as a fair number of users mistakenly join via a different account than the one under which they registered. (I.e., they register with one email address, but join while signed in with a different email address, or join by phone.)

            P
            Newcomer
            PatriceWA
            Newcomer
            May 5, 2023

            All our new registrants this year 2023 did not have any problem getting into the room with their unique zoom link. So I am assuming the problem has been solved.

              J
              Newcomer
              Janeyzhang
              Newcomer
              May 15, 2025

              I am having the same issue now...don't know how to solve this. very struggling.....

              M
              Newcomer
              meriment
              Newcomer
              May 17, 2025

              A meeting ID and password is not sufficient to join a Zoom meeting with registration. They need to use their unique registrant link in order to access the meeting. Otherwise Zoom treats them as a new participant and prompts them to reregister. A good idea is to send a reminder to meeting registrants with their unique link. You can do this manually by resending the confirmation email or if you want to automate this there is a Zoom app, Salepager, that can automatically send reminders for Zoom meetings with registration with each registrant's unique link.

              J
              Newcomer
              Jwalk
              Newcomer
              July 29, 2025

              Hi there, our team uses the confirmation email and the automatic 1 week, 1 day, 1hr email reminder feature in Zoom. We convert from webinar to meeting after the 1hr email has gone out specifically, so that we don't have to do it manually for all our participants.  All of our participants over the last three weeks have had to re-register. They are using the link and information from the reminder email that goes uniquely from Zoom to them. 

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