Recovering files sent thru Zoom Chat after meeting has ended. | Community
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C
Newcomer
comolaflorist
Newcomer
September 23, 2021
Question

Recovering files sent thru Zoom Chat after meeting has ended.

  • September 23, 2021
  • 5 replies
  • 10 views

Hello, does anyone know how I can recover a pdf file that was sent to me through the chat feature? I clicked on it during the meeting and it sent to my download file, but once the meeting was over, it was no longer there. I have searched every single file on my computer and nada. It is essential for me to recover this file to finish my job. pleeeeease tell me it can be recovered???

      5 replies

      Bort
      Employee
      Bort
      Employee
      September 23, 2021

      Just tested this on my end and the file should still exist after ending the meeting. On macOS, the file was automatically saved to my Downloads folder, while on Windows I was able to specify where the file was saved to. In both cases, the file was still present after ending the meeting in the location it was saved to. 

        E
        Newcomer
        Ellelim17
        Newcomer
        July 11, 2024

        I had the same issue as well except I use either an Android cellphone or tablet.

        MGSR
        Community Manager
        MGSR
        Community Manager
        July 15, 2024

        Hello @Ellelim17 

        Welcome to the Zoom Community! We're glad to have you here.

        Your downloaded files on Android devices typically go to the Downloads folder. You can usually find this folder in the Files app or My Files app, depending on your device's manufacturer.

        Let us know if you need further assistance. 

        D
        Newcomer
        DebbyAyan
        Newcomer
        March 25, 2025

        Good day

        Please I am currently experiencing this. I can't find the file on my mobile phone. I joined a zoom meeting on my mobile phone and a document was sent and I can't find it.

        P
        Newcomer
        PMRfp5hmd
        Newcomer
        July 18, 2025

        Whether during or after the meeting, and regardless of the brand of phone, Zoom's standard answer to tthis (the normal "Downloads" folder) is INCORRECT. I have yet to find the files. This needs] Zoom to give us the correct answer... for Faiurphone 5, HMD Pulse and Acer ACTAB1022 in my rcase.

          V
          Newcomer
          vdeneroff
          Newcomer
          October 16, 2025

          I downloaded a file, worked on it in word during the meeting, and it has disappeared. I have the following in my downloads folder: Okay, I don't have permission to upload images. It says Files moved or missing -- zoom.us

           

          A
          Newcomer
          annelewson
          Newcomer
          November 7, 2025

          i just had a similar issue today 11/07/2025 ... was a guest to a meeting , host shared 2 files in the chat,  I clicked on each of them to download. I saw the little green icon thae made me think all was "good"  After the meeting when i went back to find these 2 files they were no where to be found and yes I checked in the Dlowloads folder, the User/zoom/ folder the user/zoom recordings/  my documents everywhere on my laptop...  nothing
          so yes i'd say there is a real issue here

           

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