Records of An Old Premium Account | Community
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Newcomer
October 3, 2023
Question

Records of An Old Premium Account

  • October 3, 2023
  • 1 reply
  • 0 views

Hello everyone.

 

Two years ago, i recorded some meetings on cloud.

I've not used premium Zoom for a while.

I don't know if my old records still on cloud because of i'm a free user now.

And there isn't any data on "cloud records" section.

 

Is that possible if i buy a new premium account, can the records become visable?

Thanks...

1 reply

Employee
October 3, 2023

Hi @korays , since you were previously able to create cloud recordings, and then downgraded to a free account or Basic (unlicensed) user type, you will not have access to those recordings until you become a Licensed user on a paid account within a 30 day period. After 30 days, your cloud recordings are set to be deleted.