Recordings

HI @RosieBillquist 

Was your recording a local recording or cloud recording? 

If it was a cloud recording, please sign into the Zoom web portal and click My Account. From there, click Recordings on the left sidebar and you should see your cloud recordings stored there. 

If it was a local recording, the file should have automatically been saved to your computer and would be unaffected by the account type change. By default, local recordings will be placed in following directory:

• Windows: C:\Users\[Username]\Documents\Zoom
• Mac: /Users/[Username]/Documents/Zoom

To check where your local recording would have been saved to, open the Zoom desktop client and click your profile picture in the upper right. Navigate to Settings > Recording. View Store my recordings at and the recording should be in the folder that is listed.