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Rosefairy
Newcomer
July 17, 2022
Question

Recordings (Cloud) can't be viewed

  • July 17, 2022
  • 14 replies
  • 0 views

Hello,

 

Since today, the recordings from the cloud can no longer be played back.

 

The plan is active and paid for, so that's not the problem.

 

If you click on the link, only the headline appears but no video player. I have 60 recordings that I provide for a course and the students would like to continue learning, it would be important that this works again soon.

 

I have tried it on Firefox, Chrome and Opera, both Windows and Linux. Doesn't work anywhere.

 

Location: eastern germany near Leipzig

 

Are there any other people who have this problem?

 

Thanks for the help and best regards!

      14 replies

      M
      Newcomer
      MeeshB
      Newcomer
      July 17, 2022

      I am having this issue too (located in Sweden). There is another thread with this issue as well but no responses yet on how to fix it or what's happening... 

        S
        Newcomer
        sapnadutt
        Newcomer
        July 17, 2022

        same problem as above. Located in india, pro account.

          S
          Newcomer
          SHIRABIO
          Newcomer
          July 17, 2022

          I have exactly the same problem! More than 50 registrated courses.

          Located in France. Pro account.

           

            P
            Newcomer
            pmtech
            Newcomer
            July 17, 2022

            Same problem here in Brazil

              A
              Newcomer
              AriellaTsaf
              Newcomer
              July 17, 2022

              I am having the same issue.  Pro Account.  Toronto, Ontario.  I need to edit my recordings from last week before sharing the link to them. This is urgent!  It's part of a weekly service I have with my clients.  What changed?  It was working last week.  and every week since March 2020. 

                N
                Newcomer
                nisaasaintlouis
                Newcomer
                July 17, 2022

                I am having this problem as well. Recordings were viewable as of yesterday. Today, when trying to view on my Windows laptop via Firefox, I get the title but no video viewer. However, the video DOES play on the browser on my phone (Samsung Galaxy). I am in the US, but I have also heard from my students in Taiwan and New Zealand who are trying to view the video and can't. I hope there is a fix soon.
                Heather

                  S
                  Newcomer
                  sapnadutt
                  Newcomer
                  July 17, 2022

                  Thanks for sharing . I checked & my zoom recording is opening on my Iphone as well but not on my MacBook. Hope they fix it soon . 🤞

                  P
                  Newcomer
                  pshobson
                  Newcomer
                  July 17, 2022

                  Hi,

                   

                  Me too, in the UK  😞

                    Y
                    Newcomer
                    yogabeingelaine
                    Newcomer
                    July 17, 2022

                    Same problem for me in the UK too

                     

                      K
                      Newcomer
                      kesswell
                      Newcomer
                      July 17, 2022

                      Same here in Austria...and the problem is still not solved...

                       

                        J
                        Newcomer
                        jhnielsen
                        Newcomer
                        July 17, 2022

                        Yes, same problem in California. Videos play on mobile devices (Chrome browser), but exactly what you describe occurs when trying to play same videos on desktop/laptop Chrome browser. Also urgent! Paying for Pro account and students need access NOW, ZOOM!

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