cancel
Showing results for 
Search instead for 
Did you mean: 

Recording

ZydanNaufal
Newcomer
Newcomer

I once subscribed to zoom and recording my meetings and I saved them in the cloud. Now I'm unsubscribed and I'm looking for my recordings in the cloud but they're gone. So, what is the solution for my trouble?

2 REPLIES 2

Ray_Harwood
Community Champion | Customer
Community Champion | Customer

Welcome to the Zoom Community, @ZydanNaufal.

 

Basic (free, unlicensed) accounts do not have added to Cloud Recordings. Any previous Cloud Recordings are held for 30 days, during which you must resubscribe in order to re-access your recordings. 

See this Zoom Support article for more info:

https://support.zoom.us/hc/en-us/articles/203634215-Canceling-your-subscription 
Especially see the highlighted note under “How to cancel a Pro (paid) subscription”.


Ray - Need Zoom Events/Sessions Help? Visit Z-SPAN.com.
Please click Accept As Solution if this helped you !

Can I access meeting recordings again after unsubscribing zoom? Thankyou