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JonMagidsohn
Newcomer
August 13, 2023
Question

Recording to the cloud

  • August 13, 2023
  • 2 replies
  • 0 views

I recently recorded a meeting where I was granted permission by the host to record. I chose to save it to the cloud, rather than on my computer, because I thought it would be safer. I've now learned that I could only record to the cloud if I had a premium account, which I do not. Why was I even given that option? I need that recording. How can I get that recording? Please help, this was an important interview that I'd waited a year for. 

    2 replies

    Ray_Harwood
    Community Super Champion | Customer
    Ray_Harwood
    Community Super Champion | Customer
    August 13, 2023

    Welcome to the Zoom Community, @JonMagidsohn.

     

    You indicated you got permission from the Host to record, and also confirm that you had authorization to record to the Cloud, indicating that you must also have been a Co-Host of the Meeting. 

    Zoom always stores Cloud recordings in the account of the Meeting Owner – regardless of who initiated the Cloud recording. It could have been another designated Host, or a Co-Host; the recording is on the account of the Meeting Owner. Contact the Meeting Owner (likely the meeting Host) for permission to view and possibly download the Cloud recording.

     

    I’d also check your Local recording folder, just to be sure it’s not there. 

      D
      Newcomer
      davidls7108
      Newcomer
      August 16, 2023

      Hi Ray,

      I'm in the same situation as Jon. Last night I recorded a meeting for which I was not the host. I was recording to the cloud on the host's behalf. I have a licensed account. The recording does not appear in my Zoom account nor does it appear in the host's account. This was an important meeting that we were hoping to share with those who could not make it. Does it still exist? If so, could you please tell me where it is? I read somewhere that in this situation the recording is sent later by email to the person who initiated it. Is that correct?  So far nothing has arrived. Thank you.

      Ray_Harwood
      Community Super Champion | Customer
      Ray_Harwood
      Community Super Champion | Customer
      August 16, 2023

      Welcome to the Zoom Community, @davidls7108.

       

      It exists in the Cloud recordings of the Meeting Owner.  Being the "designated host" does not put the meeting in your Cloud recordings... Cloud recordings always go in the meeting owner's account.

      A
      Newcomer
      asifnaveed8527
      Newcomer
      August 14, 2023

      Oh man, what a mess! It's Asif here, and I'm seriously puzzled. I was part of this crucial meeting (I'd been waiting for this opportunity for over a year!) and the host was kind enough to give me permission to record it. Thinking that cloud storage would be a safer bet, I went for it. But now, here's the catch - I've come to find out that cloud recording is a feature exclusive to premium accounts. Why on earth was I given that choice in the first place? 😩

       

      I honestly thought I was doing the smart thing by saving it to the cloud, and now I'm in a real bind. That recording is insanely important to me. Has anyone been through something similar? Or perhaps there's some workaround? Any insights would be massively appreciated. I'm all ears. Help a desperate soul out!

      Update
      thanks @Ray_Harwood 

      Ray_Harwood
      Community Super Champion | Customer
      Ray_Harwood
      Community Super Champion | Customer
      August 16, 2023

      Same answer for you, @asifnaveed8527, as for the others.  Cloud recordings are ALWAYS saved in the account of the Meeting Owner, independent of the account or License status of any designated Host or Co-Host.

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