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Recording saved as mp4 but can't hear audio

Forum|Forum|4 years ago
January 11, 2022
7 replies
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Hello everyone

English is not my native language but I will try to explain.

I use to record videos where I am the only person talking, sometimes sharing screen, sometimes only taliking without sharing screen or document.

I tried today to record a video like that and when the recording finished, and I open de the MP4 file in my local drive to check it, video is not including audio¡¡¡

I tried several times with sharing screen and without sharing screen and all of them is the same, no audio only video.

I uninstalled software and installed again, and tried as well several times only talking and others sharing screen and it is the same.

I don't know what to do, hopefully somebody can help me to fix it.

Thanks in advance

Recordings

Best answer by Flor1976

@Flor1976 ,

Most likely cause is the wrong mic being selected, or the mic being tied up by another app.

Make sure all other apps that may use your mic (FaceTime, Twitch, Skype, Teams, WebEx, etc.) are closed.

Then go to audio settings in the Zoom App and test mic. If you see more than one mic in the drop down test all of them.

once you confirm a working mic in settings, then start a meeting, make sure the same mic is selected, and try a recording.

If this has answered your question, please click the Accept as Solution button below so that others in the Community may benefit as well.

Thanks!

Hello Dan

I found what was the problem and now it is fixed 👏👏👏

The default player for my laptop was the one included in by factory called "Movies and TV" I changed the player to "Windows media player" and now I can hear the audio for the Zoom recording.

Thanks for your help on this topic. I hope this response helps to someboby else if is experiencing the same problem.

Best Regards

Flor

Dan_ZoomSE

Employee

Hello @Flor1976,

It sounds like either your mic was muted in zoom app, your headset was muted (hardware button), or most likely your Zoom app had the wrong microphone selected (possibly the built-in mic or headphone jack) so nothing was bing picked up.

Please try again but before you start recording, click the up arrow next to the Mute/UnMute button in the bottom left of your Zoom window and then click Audio Settings. This will open the Zoom client settings and allow you to verify the selected mic as well as do an audio test.

Once you confirm your mic is working, then go back to your meeting, verify that Zoom shows unmuted in the bottom left, and then click record.

If this has answered your question, please click the Accept as Solution button below so that others in the Community may benefit as well.

Thanks!

M

mallami

Newcomer

This answer is NOT helpful and NOT accurate. Everyone knows to check their Mic and speaker.

This is the 3RD time Zoom fails to record and important meeting. There were five participants, we here each other, this means mic and speakers were fine. A the "mute participants" in the initial setup was not checked. Still Zoom recording failed. Very awful.

I need a reliable app, and I'm not ready to spent time of fixing apps that are supposed to help me.

I am switching to MS Teams.

K

Keel

Newcomer

I agree. I held a four hour workshop, and recorded it on Zoom. I checked twice at the beginning that the mic was working, using Zoom's own check that "microphone is working" feature, just to be sure all was in order. I had five external experts present for the meeting. I have recorded content using Zoom several times before for teaching exercises, and never had an issue. But then when I came back to analyze the content of the workshop, which was crucial for an expensive project, all of the audio was missing. I have opened in Windows media player, opened in the Zoom app itslef, and opened only the audio file. All are dead silent. What's worse, is that I am completely unable to prove that I actually had tested the microphone. Extremely expensive and discouraging loss of data.

K

Kerry007

Newcomer

I'm having the same problem, I've tried s many times and still no audio in a recorded meeting. Hope someone can shed some light on this dilemma

G

Glorybarn

Newcomer

An option that worked for me is this... in the drop down icon beside the mic icon, I clicked "same as system ( microphone( realtek high definition audio ))" in the select a microphone section and

" same as system ( speakers/ headphones( realtek high definition audio ))" in the select a speaker section. All this time the default options where headphones for both microphone and speaker when I wasn't using any headphones. Iguess the deal is to choose the actual option you are using. It played with audio with all the video players I have in my PC.

A

Area140

Newcomer

I just ran into a similar situation. I hosted and recorded a Zoom meeting using a Yeti USB microphone. When I tried to replay the recording there was no sound. I looked at the Zoom settings and changed a few things with no change. Then I disconnected the Yeti USB mic and then I was able to hear the sound on the recording. I suspect the audio was trying to route through the microphone. Though when I performed the audio tests before recording I know the speakers were NOT set to the USB mic? So the problem is gone but not sure why or how that happened?

R

rogerdpack

Newcomer

For me neither the default "Media Player" (windows 11) nor "legacy media player" worked, like "muted", but using VLC player the audio suddenly played just fine...guess the audio codec is AAC which windows doesn't support by default (but most phones do). Thanks for the note!

R

rogerdpack

Newcomer

Not sure where my other reply went. Anyway I couldn't get windows media player (or "windows media player classic" windows 11) to work with audio at all. VLC did. Playing it on a phone did. Uploading to google drive then playing it there did...

A

Andre_s

Newcomer

OK! So i found one solution to this and I feel so stupid! The audio was recorded, but the computer was playing my audio through the mic I plugged in.
It was the laptop...and the mic.
Not that they were faulty but the computer was replaying the audio through the mic (because modern laptops do not have a separate mic and earphone slot anymore).

So my mic was working, Zoom was showing that it was getting audio...but when I exported the audio I wasn't hearing anything (even though I was already using it through Media Player like everyone in the comment said). Slowly as I started to despair it occurred to me that I had a mic plugged into the earphone jack (in old laptops this was never an issue because they'd each have designated slots, but when I finally plugged out the mic I could hear again).

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