Recording "Now Available" now "This recording does not exist. (3,301)"

[hheiss]

I received an email after recording that said, "Your cloud recording is now available." (and the same for the audio transcript). When I click on either link, I receive the error message, "This recording does not exist. (3,301)". I looked in my iCloud and Computer recordings, and there isn't anything there. Could I have been sent incorrect links?

This meeting was dated: Mar 30, 2022 01:29 PM Eastern Time (US and Canada)

[hheiss · Accepted solution]

Found the answer in another feed, in case you can't find it check the Recordings Trash folder! 🙂  @RN said, "You can also find your Cloud recordings here to see if the recording is available to you. And ensuring that the recording isn't in the Trash 

 https://zoom.us/recording/trash"

Thank you!

[michaelann05]

You just saved a very important recording for me and it only took 10 seconds. Thank you!!

[HendraF12]

 

[rjbravo]

Thank you! Thank you! Thank you!!!

[nuzlan]

I also got the same problem. May you help me to recover my recording files?

[cunystephanie]

Unfortunately I have this problem but the file is not in the trash. When I click on the Cloud recordings I see the files there and they look fine, but when I click on them to open, or to download, I still get "recording does not exist." Any other ideas on how to access the recording? Thanks!

[RSCO]

I experienced the same now. File is in the cloud recordings folder and not in the trash but whenever I click to download, there is a pop up that says "this recording does not exist" - Were you able to resolve this?

 

[PUAZoom1957]

Same with problems. How can we get the recording?

The date of the meeting is last March 3, 2023

 The meeting is last March 3, 2023

[cunystephanie]

I solved the problem by going into Live Chat and having them resync my account.