Recording "Now Available" now "This recording does not exist. (3,301)"

Forum|Forum|3 years ago
April 1, 2022
2 replies
1 view

I received an email after recording that said, "Your cloud recording is now available." (and the same for the audio transcript). When I click on either link, I receive the error message, "This recording does not exist. (3,301)". I looked in my iCloud and Computer recordings, and there isn't anything there. Could I have been sent incorrect links?

This meeting was dated: Mar 30, 2022 01:29 PM Eastern Time (US and Canada)

Best answer by hheiss

Found the answer in another feed, in case you can't find it check the Recordings Trash folder! 🙂 @RN52_2 said, "You can also find your Cloud recordings here to see if the recording is available to you. And ensuring that the recording isn't in the Trash

https://zoom.us/recording/trash"

Thank you!

H

hheissAuthorAnswer

Newcomer

Found the answer in another feed, in case you can't find it check the Recordings Trash folder! 🙂 @RN52_2 said, "You can also find your Cloud recordings here to see if the recording is available to you. And ensuring that the recording isn't in the Trash

https://zoom.us/recording/trash"

Thank you!

C

cunystephanie

Newcomer

Unfortunately I have this problem but the file is not in the trash. When I click on the Cloud recordings I see the files there and they look fine, but when I click on them to open, or to download, I still get "recording does not exist." Any other ideas on how to access the recording? Thanks!

R

RSCO

Newcomer

I experienced the same now. File is in the cloud recordings folder and not in the trash but whenever I click to download, there is a pop up that says "this recording does not exist" - Were you able to resolve this?