Recording not available - "This meeting was recorded on a different computer" | Community
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Newcomer
OlaBold
Newcomer
November 4, 2022
Question

Recording not available - "This meeting was recorded on a different computer"

  • November 4, 2022
  • 2 replies
  • 11 views

Hello, 

 

My computer for work has been recently taken to service and I got another one to temporarily replace my computer.

 

I had a few important business meetings recorded on my computer.

I badly need these recordings, but when I try to access them on my account the pop-up "This meeting was recorded on a different computer" is shown and the recording is not available.

 

I am terrified because I though the recordings are stored in a cloud online. 

Please let me know if there is any way I can access them while my computer is being repaired.

 

Thank you

Ola

    2 replies

    Ray_Harwood
    Community Super Champion | Customer
    Ray_Harwood
    Community Super Champion | Customer
    November 7, 2022

    Hi, @OlaBold,

     

    Recordings are saved either to the Zoom Cloud or Locally on your computer only.  If your recordings were recorded locally, they are indeed on your “other” computer. If these recordings are important to you, check with your IT department to see if backups are available, though depending on the problems with your original computer, they might still be on the hard drive if it is returned to you without the disks being reformatted.

    L
    Newcomer
    langniegek
    Newcomer
    January 31, 2025

    Almost the same happened to me, but I made a backup to an external hdd as well. Searching for this recording on the external disk still gives me the message that it's on the other computer. I renewed windows on that computer, and gave the (in this case) notebook away to a friend. Is there any possibility that it's anywhere available in Zoom cloud or so? I don't expect to find it back on that notebook, right?

     

    Jan

    H
    Newcomer
    hl18
    Newcomer
    May 20, 2024

    Hi @Frank_TB or anyone else who can share info here...

    I have a similar question.  I recorded a number of calls to my local computer.  Then needed to do a factory re-set of my computer.  I can still see the recordings listed in my Zoom account, and now get the message that these files can only be shared on the computer they were recorded on.  
    I'm thinking the re-set confused things.  Is there any way to access these files now? 

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