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Alex38
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Newcomer
January 23, 2023
Solved

Recording meetings

  • January 23, 2023
  • 1 reply
  • 0 views

Hi everybody.

 

I want to ask if you can record your meeting in Full HD resolution.
From what I know, this feature was available in the past.

 

Right now I only have the HD option.

Do I need to have a Zoom membership to be able to record my meetings in Full HD?

 

You can see it in the screenshot I provided below.

 

Thanks. Have a nice day.

    Best answer by rn-zm

    Hey @Alex38 suggest looking into the KB on the Resolution of recorded videos

     

    For 720p, and for Group HD to be enabled and actually the resolution you're looking for you will need to meet the prerequisites stated in the Group HD KB article. 

     

    Prerequisites for Group HD video

    • Standard HD (720p)
    • Pro, Business, Education, or Enterprise account
    • Setting must be enabled by Zoom Support for 720p for the Pro account

    1 reply

    rn-zmAnswer
    Community Manager
    January 23, 2023

    Hey @Alex38 suggest looking into the KB on the Resolution of recorded videos

     

    For 720p, and for Group HD to be enabled and actually the resolution you're looking for you will need to meet the prerequisites stated in the Group HD KB article. 

     

    Prerequisites for Group HD video

    • Standard HD (720p)
    • Pro, Business, Education, or Enterprise account
    • Setting must be enabled by Zoom Support for 720p for the Pro account
    Alex38
    Newcomer
    Alex38Author
    Newcomer
    January 23, 2023

    From what I see here it looks like the feature is available only for Business and Enterprise plans...

     

     

    Alright. Thanks for your help.

    Community Manager
    January 23, 2023

    Hey @Alex38, yes, this is correct, 720p is limited to Pro, Business, Education, or Enterprise account

     

    1080p is limited to only Business, Education, or Enterprise accounts.