Recording frame size | Community
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Newcomer
April 25, 2022
Question

Recording frame size

  • April 25, 2022
  • 2 replies
  • 9 views

🙎 😤 Alright! Where are my tech people? I have a question about making recordings on my paid Zoom Acct. I use a decent 1080p HD webcam along with my cellphone as a top view camera during recordings. Sometimes I make a video and it comes out at a frame size of 640p x 360p and sometimes, I’ll record EXACTLY the same thing the same way and it’ll record at 1280p x 720p. The smaller resolution translates to a very grainy video quality when made full screen! PLEASE! Can SOMEONE out there tell me why this happens?!?!?

    2 replies

    EDPK
    Community Champion | Employee
    Community Champion | Employee
    April 25, 2022
    ATaylor81Author
    Newcomer
    April 25, 2022

    I’ve reviewed this chart many times and have done ALL of the things it says I need but sometimes with back to back identical recordings, I get 2 different resolution sizes. It doesn’t make sense!

    EDPK
    Community Champion | Employee
    Community Champion | Employee
    April 25, 2022

    Hi @ATaylor81 

    If you want to get the answer, why don't you contact Zoom Technical support. I guess that Zoom Support will help you. 

    https://support.zoom.us/hc/en-us/articles/201362003-Zoom-technical-support

    Chatbot: chatbot
    Web Ticket: Web Ticket Request.
    Phone: See above the link

     

    Cheers!

    Newcomer
    July 26, 2023

    I have the same issue, really weird. I will contact Zoom.