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2022-04-25 09:35 AM
😡 😤 Alright! Where are my tech people? I have a question about making recordings on my paid Zoom Acct. I use a decent 1080p HD webcam along with my cellphone as a top view camera during recordings. Sometimes I make a video and it comes out at a frame size of 640p x 360p and sometimes, I’ll record EXACTLY the same thing the same way and it’ll record at 1280p x 720p. The smaller resolution translates to a very grainy video quality when made full screen! PLEASE! Can SOMEONE out there tell me why this happens?!?!?
2022-04-25 02:45 PM
Hi @ATaylor81
Can you check this article.
https://support.zoom.us/hc/en-us/articles/4409490756749-Resolution-of-recorded-video
Cheers
2022-04-25 02:56 PM
I’ve reviewed this chart many times and have done ALL of the things it says I need but sometimes with back to back identical recordings, I get 2 different resolution sizes. It doesn’t make sense!
2022-04-25 03:46 PM
Hi @ATaylor81
If you want to get the answer, why don't you contact Zoom Technical support. I guess that Zoom Support will help you.
https://support.zoom.us/hc/en-us/articles/201362003-Zoom-technical-support
Chatbot: chatbot
Web Ticket: Web Ticket Request.
Phone: See above the link
Cheers!
2023-07-26 01:30 AM
I have the same issue, really weird. I will contact Zoom.