Recording disappeared, can it be restored? | Community
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AnnikaChristina
Newcomer
November 30, 2022
Question

Recording disappeared, can it be restored?

  • November 30, 2022
  • 1 reply
  • 1 view

I received a link to my recording but missed a text saying I only had one week to download the recording. And now it has been more than a week, it has been 11 days. The recording was important. Can it be restored? For some reason, I thought I had 30 days. 

    1 reply

    Ray_Harwood
    Community Super Champion | Customer
    Ray_Harwood
    Community Super Champion | Customer
    November 30, 2022

    Hi, @AnnikaChristina,

     

    Take a look at your Personal -> Recordings -> Cloud Recordings tab... over on the far right, if there is an icon labelled "Trash" with a number beside it, click it:

    You'll see all files that are "in the trash but not yet deleted".  There's a Recover button on the far right, which will move it back to the Cloud Recordings list, where you can access and download it.

     

    If there's no Trash icon, or the files are not there, they're gone. 

     

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