Recording did not convert after ending the meeting *Recorded in my computer and was added as a host* | Community
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Newcomer
September 30, 2022
Question

Recording did not convert after ending the meeting *Recorded in my computer and was added as a host*

  • September 30, 2022
  • 3 replies
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Just like the subject indicates, the recording is was not converted like every other usually is after I end my meeting.

 

This time, I joined someone else's meeting and was added as a host, from there I started recording the meeting with the "record in my computer" option and when I ended the meeting, the converting pop-up did not show up, and neither did the recording in the Zoom folder.

 

Please help,

Chris.

    3 replies

    Community Champion | Employee
    October 5, 2022

    Hi @Chris ,

     

    Thank you for contacting Zoom Support Community.

     

    Please go to your Zoom Client or application that you have installed from zoom.us/download.
    You will see an image on the upper right or gear button below, please click on it then go to Settings and click on Recording.
    Please make sure that the "Keep temporary recording files" is checked then click on "Open" on "Store my recordings at:"
    It will direct you to the Zoom folder where your local recordings were saved.


     

    ​​


     



    You will see 2 raw files ending in _01 and _02.

    If the raw files were successfully converted, you will see an mp4 file for your video recording.

    If you did not see the mp4 file, that means that the local recording was not successfully converted.

    You may view these articles for your reference about local recording.

    https://support.zoom.us/hc/en-us/articles/201362753-Troubleshooting-failed-conversion-of-local-recordings
    https://support.zoom.us/hc/en-us/articles/201362473-Local-recording
    https://support.zoom.us/hc/en-us/articles/206277393-Finding-and-viewing-local-recordings

     

    Thank you,

    MJ

    Community Champion | Employee
    October 6, 2022

    Hi @ChrisCarter1 ,

     

    I hope you are doing well.

     

    If this has answered your question, please click the Accept as Solution button below so that others in the Community may benefit too.

     

    Thank you,

    MJ

    Community Champion | Employee
    October 10, 2022

    Hi @ChrisCarter1 , 

     

    Good day.

     

    I would just like to follow up if the above steps resolved your issue about the local recording.

     

    If this has answered your question, please click the Accept as Solution button below so that others in the Community may benefit too.

     

    Thank you,

    MJ