Recording Resolution is low with my Zoom Workplace Pro. Started 3 weeks ago and with a Zoom update!

[goudarz]

I am having serious problem with the resolutions of my recordings. I am recording to my computer using a Brio 4K webcam, setting is to HD, but despite my 4K cam the result is less than 720p. This started 3 weeks ago and I am not able to mitigate the issue despite spending hours on the app as well as searching everywhere including this community platform. Unfortunately I am considering walking from Workspace Pro and use a cheaper option and invest in other programs.

[jdott16]

Hello   @goudarz

Things to note when it comes to HD:
-Live streaming is capped at 720 HD
-Virtual background smart (non-physical green screen) is capped at 720 HD
-Gallery view can only receive in 720p; if all other requirements are met it is possible for a user to send in 1080p in gallery view in a two person meeting. 
-Sending resolution depends both on the sending capabilities of the user and the receiving capabilities of other users.
-Capture resolution depends on the hardware, network quality, settings of the camera, drivers, etc
-The max receiving user is the user best able to receive the sending resolution from the sender at the time of sending data.
-There can be many max receiving users and/or max receiving users may have a slightly lower receiving resolution then what was sent to them
-The resolution on the meeting can start lower and fluctuate when the meeting is started as Zoom takes into account hardware, setup, bandwidth, active speaker, full screen, etc.; it can take up to 40 seconds for the system to get into full 1080p resolution after "warming up"
-Anytime the camera is turned off (or utilized in another program) during the meeting, the above "warming up" process starts over and this can effect the resolution.
 
To send Full 1080p HD: 
1) Host needs to be Subscribed to Full HD on the web and have it marked in the desktop client. 
2) Be on a device that’s hardware is capable of sending Full HD. 
3) Have the bandwidth needed to send HD.  
4) Not be using a virtual background. You can send in full screen or not in full screen, in active speaker view or gallery view as long as the Zoom meeting window size is not modified.

To receive HD you need to be:
1) Be on a meeting with a host who is subscribed to 1080p (You yourself do not need to be subscribed to it, it was forced onto a user even though they had HD disabled on the web and desktop client)
2) Not be using a virtual background
3) Be on a device that is capable of receiving Full HD (it does not need to be able to send it i.e. if you’re using a camera that can only send 720p, you can still receive 1080p if you meet all the other requirements)
4) Have a solid network bandwidth
5) You will need to be in active speaker mode to receive 1080p.

To find out more on this feature and where it is located on your account please see our article: https://support.zoom.us/hc/en-us/articles/207347086-Group-HD

I hope this helps and please make sure to mark the solution as accepted if this information is what you needed.

Thank you,

Jake