Recorded video not in cloud | Community
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L
Newcomer
lucymichael
Newcomer
February 9, 2022
Question

Recorded video not in cloud

  • February 9, 2022
  • 1 reply
  • 2 views

I recorded a video to the cloud, but ran out of cloud space during the video - it didnt save the meeting to my account. It definitely is not saved to my PC. Could it be backed up somewhere in the zoom system? Can I retrieve it? 

1 reply

R
Community Manager
rn-zm
Community Manager
September 9, 2022

Hey @lucymichael, welcome to the community! Curious, did an email alert send to the account owner? If so, this should've been about the cloud recording storage is at 80% of the subscribed storage limit. If the storage limit is reached during a recording, the meeting will continue to record until it is ended. Was the recording not available within your recordings https://zoom.us/recording?

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