Recorded VIdeo Freezing on Playback | Community
Skip to main content
H
Newcomer
harry2000
Newcomer
August 12, 2021
Question

Recorded VIdeo Freezing on Playback

  • August 12, 2021
  • 2 replies
  • 0 views

I am having an issue on MacOS, where long recorded session videos are constantly freezing during regular or fullscreen playback.  This occurs every 2 to 5 minutes on a very new computer, with the latest software, and plenty of bandwidth.  This never occurs during live meetings.  Is there anything I can do to improve the experience?  I am *not* the admin for these recordings. 

 

This videos are being viewed through the organization branded Web link on a Chrome Web browser.

 

 

      2 replies

      A
      Employee
      Aiza
      Employee
      August 12, 2021

      Hi Harry, 

       

       

      Can you please try to clear the browser cache? 

       

      Try different browsers, Safari, Chrome and etc.

       

      Ask anybody who has an access to the same recording if they are having the same issue?  Maybe the meeting itself was recorded that way, which means the host and participants had bandwidth issues and other issues during the meeting (like high CPU, system busy)  that impacted recording quality. 

       

      Good luck 🙂

        H
        Newcomer
        hams425
        Newcomer
        November 20, 2024

        I’ve experienced this problem in the last fortnight. Never had problems with zoom or recording before

        H
        Newcomer
        harry2000Author
        Newcomer
        August 12, 2021

        All recordings for the organization have the same problem., but here is the good news, a different browser, Safari, didn't have the same playback problem.  I don't know why Chrome is problematic.

         

         

         

        Terms & ConditionsAccessibility statement
        Copyright © Zoom Communications, Inc. All rights reserved.