Record to Cloud Hangs On New Version? File Lost!?

[amyengaged]

I just hosted a 2 hour doctoral class on Zoom where 20 students gave live presentations. The recording was to the Cloud. I'm on the latest update. 

In the new version, I did not get the dialog that showed it was converting / saving. When I go to my Cloud Recordings page, it says "Processing Recording" but it has been that way for over an hour with no indication of progress. 

Does this mean the recording has failed?? I've never had this happen before and there will be many angry students if their presentations are lost.