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Recoding Error (only 1 second was converted)

Jade7
Newcomer
Newcomer

My latest meeting did not fully record/convert. 

I confirm that throughout the duration of the meeting the “Recording…” notification was on and there was an alert at the start of the meeting to inform participants.

However, once the meeting ended and the file was converted there is less than 1 second recorded 🚨😞

 

I have successfully recorded a lot of meetings in the past and all the necessary steps were followed. 

 

@bstrelko  @Bort @jeremyjustin @Humashankar 

I am honestly begging for help to try and recover this.

 

Please let me know if this is possible!

4 REPLIES 4

jeremyjustin
Community Champion | Zoom Employee
Community Champion | Zoom Employee

hi @Jade7 could you please open a support case on this issue and include as much detail as possible, including the meeting ID of the meeting you recorded? Thank you! This link should take you to the link to submit a ticket.

 

Humashankar
Community Champion | Customer
Community Champion | Customer

Hi @Jade7 - Will keep you posted.

Huma

DeniseLahat
Community Champion | Customer
Community Champion | Customer

I understand you probably dont want to hear this but that is why I always recommend to record to ZOOM CLOUD and NOT locally.  If you ever need professional event production services feel free to reach out.

Denise Lahat
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Need more help? Hire a ZoomPro - https://zoompros.guru
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MGSR
Moderator
Moderator

Hello @Jade7.

We're sorry for the inconvenience you experienced. 
You can check out this article for troubleshooting issues with local recordings.

If you need further assistance, please let us know.