Read.ai and Otter.ai keep getting booted out of calls just minutes in to the call. How to fix?

[txd]

HI. I'm a paying Zoom user. I host meetings and I allow participants to include their transcription/recording tools such as third party READ.AI and OTTER.AI. 

For both, Zoom seems to be pushing them out of the calls. I have tried finding a solution online, here at Zoom support, and even tried emailing Zoom, but on the latter, annoyingly, Zoom pushes back my emails with an auto-reply which reads:

"This email address cannot be used to create a support case. 

For technical support, please go to the customer service portal or call.

If this is an urgent issue please call our customer service team."

and then does not offer a phone number for customer service. 

What do I do to KEEP these transcription services connected on the calls (until I manually remove them, if I so desire)?

Thank you for your advice. 

[storyhub]

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