RESET PASSWORD EMAIL NEVER ARRIVES | Community
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Newcomer
November 7, 2022
Question

RESET PASSWORD EMAIL NEVER ARRIVES

  • November 7, 2022
  • 2 replies
  • 0 views

Looking for some guidance. Forgot password, followed instructions but the reset email never arrives. Can a new password be sent to me directly so I can make the change?   

    2 replies

    Ray_Harwood
    Community Super Champion | Customer
    Community Super Champion | Customer
    November 22, 2022

    Hi, @quincy67,

     

    Sorry for the delay in responding.  Are you still having this issue?

     

    Sometimes the email address used for the account is different than your normal email -- be sure to check all of your regularly used email addresses to see if it's tied to another account.

     

    Also check your Spam/Junk folders.  These do occasionally end up there.

     

    Because this is a public forum, we do not handle questions related to account access here. Please submit a support ticket to our Support Center and they will be able to assist you.  Be sure to include your email address used for the Zoom account.

    Support Ticket: https://support.zoom.us/hc/en-us/requests/new

    Newcomer
    June 23, 2023

    Hello I want reset my password I get the email but in the email I don't get the reset link it says There was recently a request to change the password on your account. Based on our records, you used Google to sign in Zoom, click the button below, then select sign in with Google. It just tells me to sign in

    Ray_Harwood
    Community Super Champion | Customer
    Community Super Champion | Customer
    June 23, 2023

    Welcome to the Zoom Community, @Coolboy1.

     

    Zoom says you are logging in using the Google authentication. In other words, just being logged into your Google account gets you into Zoom. There’s no direct Zoom password for you. If you want to change your Google password, that has to be done in the Google security page.

     

    If you want to change how you log into Zoom, please see this Zoom Support article for details:

    https://support.zoom.us/hc/en-us/articles/201362563 

    Newcomer
    June 23, 2023

    @Ray_Harwood person