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M
Newcomer
MandyH
Newcomer
November 4, 2022
Solved

Quiz not showing for some participants

  • November 4, 2022
  • 1 reply
  • 0 views

I recently shared a quiz with a group and 3 out of 9 people couldn't see it. I tried relaunching it but it made no difference. The other 6 were able to complete it. Any ideas why this might have happened?

    Best answer by david-vola

    Hi @MandyH ,

     

    Can you confirm if users who cannot participate meet these requirements? 🙏

     

    • Prerequisites for advanced polling and quizzes for meetings
      Host user type must be Licensed
      Meeting advanced polling and quizzes enabled
      Zoom desktop client
      Windows: version 5.8.3 or higher
      macOS: version 5.8.3 or higher
      Linux: version 5.8.3 or higher
      Zoom mobile app*
      Android: version 5.8.3 or higher
      iOS: version 5.8.3 or higher
      Zoom Rooms version 5.12.0 or higher
      The limitations of polling in Zoom Rooms differ from other platforms, please see our article.
      Web client
      The meeting must be either a scheduled meeting, or an instant meeting using your Personal Meeting ID
      *Note: Users on the iOS or Android mobile app can participant in polling, but hosts need to be using the desktop client to manage polling.

     

    Best regards,

    1 reply

    D
    Community Champion | Partner
    david-volaAnswer
    Community Champion | Partner
    November 8, 2022

    Hi @MandyH ,

     

    Can you confirm if users who cannot participate meet these requirements? 🙏

     

    • Prerequisites for advanced polling and quizzes for meetings
      Host user type must be Licensed
      Meeting advanced polling and quizzes enabled
      Zoom desktop client
      Windows: version 5.8.3 or higher
      macOS: version 5.8.3 or higher
      Linux: version 5.8.3 or higher
      Zoom mobile app*
      Android: version 5.8.3 or higher
      iOS: version 5.8.3 or higher
      Zoom Rooms version 5.12.0 or higher
      The limitations of polling in Zoom Rooms differ from other platforms, please see our article.
      Web client
      The meeting must be either a scheduled meeting, or an instant meeting using your Personal Meeting ID
      *Note: Users on the iOS or Android mobile app can participant in polling, but hosts need to be using the desktop client to manage polling.

     

    Best regards,

    M
    Newcomer
    MandyHAuthor
    Newcomer
    November 8, 2022

    Hi David

    I didn't have time to explore what software platforms people were using as it would have delayed things too much, but I'm guessing that was the issue, since all the criteria were met at my end. I'm forewarned for next time and have developed a workaround. Thanks for your help.

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