Profile picture

Forum|Forum|1 year ago
March 12, 2024
1 reply
5 views

I've added a jpeg picture in my profile but it never appears, only my name. I don't know what's wrong as it all seems straight forward when i Save it.

Other

CarlaA

Community Manager

Hi @JanetHudgins!

Are you logged in to your Zoom account when accessing the meeting? Usually, this occurs when the user is not logged in to their Zoom account before the meeting starts.

Please also review the troubleshooting steps outlined here: https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0065840#h_01GG81QTVK76YHSNZ8NFC47004

I hope this helps!