Profile Photo No Longer Visible In Meetings....HELP?

[Natura]

After no problems or issues for years...my profile photo is suddenly NOT showing up in Zoom meetings. Why?

[jefrancisco4 · Accepted solution]

Hi @Natura ,

Please check on you profile if your profile phone is still configured. If it is, make sure your Zoom application is updated to the latest version. https://support.zoom.us/hc/en-us/articles/201362233-Upgrading-Zoom-to-the-latest-version

Hope this helps. If this has answered or help find a solution to your question , please click the Accept as Solution button below so that others in the Community may benefit as well.

[Natura]

Thanks @jefrancisco4 !! I'll find out next time I join a meeting. Hopefully this will indeed have resolved the issue.

[geni]

I'm having the same problem. 

[jefrancisco4]

Hi @Natura ! You have some responses to your discussion worth noting. Have any of these answered your question? If so, don’t forget to mark the reply as an accepted solution!

[Natura]

Thank you @jefrancisco4 ! Yes, I updated from the 5.9 version I had, to the current 5.10 version, and made sure I was signed into both the Zoom website AND the Zoom app, before clicking on my next meeting link, and yay! My photo was indeed visible again. I am not aware of receiving any kind of message or notification that my Zoom app needed updating though. So I have no awareness  of how Zoom goes about making sure that we are keeping updated.