Problems with freezing screen and getting help from support team | Community
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S
Newcomer
sfurrlove369
Newcomer
August 16, 2021
Question

Problems with freezing screen and getting help from support team

  • August 16, 2021
  • 3 replies
  • 10 views

Since the recent upgrades, my screen has been freezing in meetings with clients, and the only way I unfreeze them is to minimize the screen and then maximize it again, which I have to do every few seconds. I have been on the online chat support 3 times with 3 different support staff, all who have advised me to uninstall current app and then install new version. This has not worked to date. I have cleared my browser's cache. I have no problem with my wifi bandwidth. I need help and cannot get it.

      3 replies

      G
      Newcomer
      garcia
      Newcomer
      August 16, 2021

      juan garcia deaf

       

      K
      Newcomer
      Kevtrev2821
      Newcomer
      August 16, 2021

      I am having the same problem . The view of the participant freezes on my computer.  The audio remains ok  but there is no video movement of the participant

      S
      Newcomer
      sfurrlove369Author
      Newcomer
      August 17, 2021

      That's exactly what I had. I finally got some help after a week of asking and was sent a link to a couple of different versions of zoom. The first one worked, I hope, fingers crossed!!! Here is copy/paste of their suggestion: 
      Here is the link to download the previous version of the Zoom application:
       32-bit: https://zoom.us/client/5.7.4.804/ZoomInstaller.exe
       64-bit: https://zoom.us/client/5.7.4.804/ZoomInstaller.exe?archType=x64
      Kindly install the version that is compatible with your device, if your device is  64-bi, please download the previous version of 64-bit. 

        C
        Newcomer
        Caz
        Newcomer
        August 19, 2021

        I've been having the same problem as this so thanks for the links.

        Nafi
        Community Champion | Partner
        Nafi
        Community Champion | Partner
        August 17, 2021

        Hi

        What devices do you use and what is the version, based on your information maybe you need to make sure your OS is within stable version and make sure your hardware driver also stable.

         

        Seems like checking your cpu utilization when you are on the zoom meeting will give you visibility for your resources.

         

        Hope it helps! please like and mark this as solution so whenever someone has the same question this content will help.

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