Problems with converting and recording

Forum|Forum|4 years ago
January 31, 2022
3 replies
8 views

When I finsih a meeting which has been recorded and when the recording is about to convert I get this message "Files from unknown sources". This didn´t happen before. I wonder why I get this message now.

I don´t know if it is related to this, but once I download the video recording, only a few of the cameras of the participants in the meeting are shown and the rest of the scree is black. Thanks for your help in advance.

R

rn-zm

Community Manager

Hi @rubenmazzei as it's been some time since you've posted this discussion were you able to convert your recording? More info on Troubleshooting Zoom Recordings

N

nahal

Newcomer

I'm having the same problem. Previously always able to convert to local recording. Now says "Files from unknown sources." I click on convert anyway and it does not convert the recording. Thank you for your help.