Problem with receiving chat messages

Forum|Forum|3 years ago
January 24, 2023
6 replies
7 views

I run daily classes for students and have been successfully using chat with all of my students for several years. Last week, a new problem arose. I can send out chats to everyone and individuals with no problems. But I'm not receiving the response chats from several accounts. Other members of the class can see the responses from these accounts, but not me the host! This is only affecting four of the twenty student accounts.

I've gone through all the settings and tried everything I can think of. Any suggestions? I can't seem to find anything on their end or my end to explain or fix this problem.

Thanks for any advice you may have.

Meeting Features

A

AF5

Newcomer

Im running into a similar issue. From what I can figure, it's something going on with people who are using the Zoom app on their desktop versus using the browser version of Zoom. Don't have a solution though.

P

PPrecop

Newcomer

I'm having the same problem. Did you find a solution?

K

kschultzAuthor

Newcomer

Glad to know it's not just me or my students. Still happening today, no solution yet.

A

AF5

Newcomer

The only workaround I found was logging into the web version of zoom. It's very clunky and not a great experience, but at least I could see all the chats.

K

kschultzAuthor

Newcomer

Thanks for the suggestion. I used the web version and avoided the problem, all the chats worked correctly. You're not kidding though, a very clunky experience indeed. I hope the Zoom folks solve this problem soon.

T

Travis23

Newcomer

I am having this issue too since updating to the recent zoom app. I hope they fix this issue because our class is based on participation and my messages are not showing up to instructors.

Getting Started

Sign up

Login with SSO

Login to the community

Login with SSO

Scanning file for viruses.

This file cannot be downloaded